Professional Drivers – Luxury Minibus Hire

As mentioned in an earlier Nova Bussing blog, ‘Luxury Self-Drive Minibus Hire‘, we discussed the availability of luxury self-drive minibuses. As far as we are aware, there are few, if any, luxury self-drive providers in England. This is due to a combination of vast insurance costs and general administration requirements needed to get the vehicle road-ready. Therefore, hiring a luxury minibus with all of the latest features is only half of what you should be expecting to receive.

Professional and fully qualified drivers are essential in completing the luxury minibus package. In our eyes, a luxury minibus driver should be a responsible individual with a honed experience in the minibus/coaching industry and a vast knowledge of the road.

As would you expect to turn up to an interview in a presentable fashion, the same applies for a luxury minibus driver. We ensure that our clients are met by a polite, friendly and respectable driver; someone who is ready to meet the needs of the client and provide an expected service during the journey. First appearances are crucial when reassuring a client about their booking decision, therefore our drivers always arrive on time and in a presentable manor; clean shaven, pressed shirt, tie, suit trousers and suitable footwear. At the end of the day, our drivers are there to reflect the intentions of our company. By turning up in a consistent company uniform, we can be sure clients gain the right impression; especially when multiple drivers are assigned to a single booking.

We undertake a large amount of corporate bookings and private VIP requirements, therefore it is our responsibility to ensure business remains discrete and professional at all times. We pay our drivers more than the average and therefore expect our drivers to be above that of the average minibus/coach driver; providing a service that consists of discretion, punctuality and most importantly professionalism.

To summarise, a professional luxury minibus driver should provide a service that clients can relax and feel at ease for the duration of the journey. They should be responsible and have the correct etiquette; wanting to meet the requirements of the passengers. Knowledge of the route and the roads they will be taking are essential also, especially knowing second routes and other alternatives when faced with traffic jams and accidents.

All of our drivers are fully qualified, professional and knowledgeable, undergoing  regular training schemes and license checks throughout their employment. In addition to this, our drivers undergo CPC training each year, ensuring that they meet the correct standards for commercial driving.

If you would like to find out more about our services then feel free to email our office at info@novabussing.co.uk or alternatively browse our website www.novabussing.co.uk.

Coach Hire & Minibus Hire for Weddings

Weddings are a wonderful experience for all who are involved and are a time for family and friends to enjoy themselves on the bride and groom’s special day. Hiring a luxury minibus or coach is the perfect option to ensure efficient transfers of your guests on your wedding day. We receive many quotes throughout the year from clients looking to book luxury coaches and minibuses for weddings, and there are a few helpful points that we would advise any bride and groom to consider before looking for transport quotes.

Wedding Coach Hire

Wedding Coach Hire

Firstly, organisers of weddings  often start out by requesting coach quotes for hundreds of people to be transferred, when in fact it’s normally just small groups of close family. Many guests will choose to drive to the church or reception leaving only the close family members needing group transfers. This means that a review of the amount of guests needing to be transferred should be done, rather than summarising the amount of guests expected to attend the wedding in general.

A coach is usually the first protocol for most weddings, however we find that this is commonly subject to the accessibility of the venue. A major factor in Kent and the Southeast  is how accessible churches and wedding receptions  are in a large coach. Being experienced with wedding coach hire in Kent, we always try to point out if the venue is unacceptable for a large vehicle at the early stages of a quote request. If you are unsure about a venue’s access, it is very important that you check this before the day with the coach company.

Another point to be aware of is how the length of day will effect the price when hiring a vehicle. If the type of trip is just a standard ‘to the church then back to the reception’, then the price will be considerably cheaper than if a client wishes to have the coach from 14:00 PM until 01:00 AM the following morning. If budget is an issue then this is a great element to explore when making initial decisions.

When it comes to timings on the day, it should be a priority that the vehicles are present early and arrive on time when needed. This should be evident in a quote form, knowledge of the planned times and schedule should be clear and always have flexibility for guests to get organised on the day. In  addition to this, it is also important to chose the hire date with many factors in mind. For example, if a wedding was being held in January, the cost would differ by quite a margin compared to the busy summer months such as June and July.

All of these points will help bride and grooms decide what will be the best option to choose on their special day. But it is never just up to the client, a reputable company should as well be knowledgeable, helpful and courteous when booking a vehicle. We have been providing for weddings for many years and are very welcome to any questions.

Advice For Completing Quote Forms For Coach Hire

These days more and more clients are requesting quotes via emails and online quote forms, rather than using the telephone.

New methods such as these are becoming a key part of any business in this industry, as well as being generally more efficient, quicker and heavily directed at the specific details required. With this said, it is crucial that a client completes their quote requests as accurately as possible to avoid confusion and slowing the process down for both parties.

When filling out an online quote form it is a general standard that the key information is completed first. This usually includes; a hire date, pick-up time, return time, return date (if returning a different day) and the number of passengers the minibus/coach would be for. After this, the client will choose any extra requirements they may need such as a vehicle with tables, a luxury vehicle, livery or multiple vehicles.

A very common mistake which our admin staff find, is that clients sometimes fail to specify whether a pick-up or return time is either AM or PM. This is absolutely crucial for putting together a quote, so whether you prefer to work by a 24 hour system (11:00, 12:00, 13:00, 14:00) or by 12 hour (11:00 pm, 12:00 pm, 01:00 pm, 02:00 pm), the more specific you are when filling out the required times, the quicker the quote can be sent back.

In addition to this, another common occurrence can be from clients that make mistakes when confirming their contact email address or phone number. Without this information it is impossible to send a quote back to the customer. It cannot be stressed enough, that you should always double check your contact information is correct before requesting a quote.

However, as well as customer errors, it is also the coach provider’s responsibility to make contact forms clear and completable. I often find on other companies’ websites that they ask for a considerable amount of information, sometimes asking unnecessary and misleading questions. A good online quote form should have a simple layout, be clear on what it is asking and have concise questioning, providing the coach provider with the essential information to base a price on.

Some coach companies use auto quotes, which generate a price without human involvement. The quote is an estimate based solely on time and mileage, however these quotes do not take into account external factors, such as availability and day events like Christmas or New Years Eve, when there would be additional charges. There have been various reports where clients have been quoted a price of £200, booked the vehicle (therefore are contracted to pay) and then have been contacted and informed that the client must pay additional charges. In our opinion, it is always better to have a professional administration staff member to calculate the quote and check availability.

We continually review our Online Instant Quote Form to make sure it can be easily accessible on our website and provide clients with the opportunity to provide the correct information required. All of our quote requests are reviewed by our professional administration staff, prior to being calculated using all possible situational considerations. Try it out yourself to get a quote for one of our luxury minibuses or coaches quickly and without hassle.

We look forward to hearing from you.