Another Busy Year at Glorious Goodwood

Reflecting on the past week, we can now safely establish that it has been another successful year at Glorious Goodwood! It has also been the busiest year to date, with almost our entire luxury fleet being booked out for luxury and VIP requirements. With all the highlights of the events being aided by the superb weather this year and the quality of our vehicles, all of our clients left wonderful feedback about our company and their experiences with us, all of which can be found on our minibus reviews website.

From the initial events at the beginning of the week to the final penultimate race, we have supplied luxury, VIP and executive vehicles for both corporate business clients looking to entertain their personal clients and staff, as well as private hire bookings for individual groups looking to enjoy the sights Glorious Goodwood has to offer.

One of our luxury VIP minibuses

One of our luxury VIP minibuses

However, just because the events have come to an end for this year does not by any means suggest that clients aren’t looking to secure additional bookings for next years races. We have already had many enquiries almost immediately after the events, but have also secured a number of bookings for Royal Ascot 2016.

With a new arrival to our fleet, our brand new luxury Mercedes Benz minibus will definitely be a high priority choice for anybody looking to arrive to the events next year in style. We would recommend booking early to secure your desired vehicle by contacting us for an enquiry via email at info@novabussing.co.uk or by calling us on 0800 6444 118. Alternatively, you can fill in our easy to use online quote form for a quick response within office hours.

Vehicle Tracking Systems

In the coach and minibus industry it is very important to remain up-to-date with the latest technological advances and vehicle modifications brought out each year. While some are for client satisfaction, many are also beneficial to the coach provider and administration offices. One of the most recent pieces of equipment we have invested in is vehicle tracking.

With the help of vehicle tracking devices, our admin team can not only pinpoint the exact location of each vehicle, but can also monitor the speed, direction and current situation each active vehicle is in at any given time. This has been a major turning point for both our administration team and our drivers at Nova Bussing, providing us with key information that can ensure a higher level of service during each trip.

With this new level of information available to us, the possibilities and potential prospects are endless. Many of the applicable uses for this new system include giving our office team a continually updated insight on each vehicle increasing the practical communication between both the office and drivers.

By using a tracking device we can monitor current traffic situations, hold-ups along motorways and other main road delays that would otherwise cause grief to both coach operator and driver. Usually when held up in a traffic jam or similar situations a driver would be responsible for sourcing an alternative route via road knowledge or using a GPS. These can sometimes result in many pointless miles being added to the journey and cause disruption to the preplanned schedule. However, with a tracking system our offices have fully detailed maps that we can direct our drivers across to ensure the quickest solution possible.

Another direct implication from using this new system is client reassurance. By being able to continually monitor our vehicles, we can help assure clients where the drivers are, how long they will be, how far away they are from the pick-up point and what the outlook is for the clients expected arrival times. This in turn gives the client a much more relaxed experience during their journey. We aim to give our customers the most enjoyable experience possible and by being able to keep them up-to-date throughout their booking gives them a definite sense of reassurance.

As technology grows further afield we will see more and more useful applications within this industry.

Customer Reviews

At Nova Bussing our number one priority is to ensure a relaxed and fully engaged service throughout a client’s booking experience. We make it our aim to provide a service that will leave our clients feeling fully satisfied; from the moment they make their initial phone call/email to our office, to being dropped off at their final destination. In short, the better the experience our clients have with our company, the higher chance of that client either returning to us or recommending us to others.

After each booking, we encourage all of our clients to be as expressive as possible about their experiences with us. This includes descriptions of how the trip went overall, incorporating factors such as; the driver’s behaviour and attitude throughout the journey, the booking/payment process and the level of communication the client received from our office prior to and during their trip.

We use a basic star rating system (out of 5) alongside a free-text section giving clients the option to write as descriptively as they wish to highlight their journey details. This gives clients the opportunity to freely express what they felt was good about the journey or elements they feel could be improved about our service or methodology.

We openly except all feedback response from our clients, good or bad, as we believe it to be the best way to manage improvements to our services.

Here is an example of great feedback that we received not too long ago from our customer reviews site www.minibusreviews.co.uk:

“Booking process was very straight forward. The customer service was excellent. Emailing to confirm everything was great. All was no hassle.

The driver was polite and good with the residents that he was taking to Brighton. Feedback from them was extremely positive. I would have no hesitation in recommending this company and in fact all ready have put their name forward.”

Written by: Sally (Review by confirmed purchaser)

Area: Luxury Minibus Hire

We will continue to aim for only the best feedback possible and encourage all of our clients to help us with their comments and views. As a proud and respectable minibus/coach operator, we feel it is our best interest to maintain both a quality customer service and exception vehicles throughout every booking.

If you have any minibus or coach requirements, then please do not hesitate to contact us at info@novabussing.co.uk or call our office on 0800 6444 118. Alternatively, for a quick and easy quote within 24 hours please fill in our Online Quote Form located throughout our website at www.novabussing.co.uk.

Luxury Minibus Hire for Golf Tours

Golf tours are very popular for us, with tours taking place throughout the year. Being based in the South of England, there are many very prestigious golf courses that attract the attention of golf tour enthusiasts from all over the world, making luxury transport very popular throughout the seasons.

We have worked with many golf travel agents over the years, with players from Europe and America flying into London for golf  holidays. This year the Open Golf Championship returns to the home of golf at St Andrew’s in July 2015. We have already taken several bookings for golf tours, which also include a visit to St Andrew’s to see some world class golfers in action.

Depending on the size of the party, we would recommend certain vehicles that would be perfect for the amount of equipment being transported.

Our VIP minibuses are highly appropriate for small golf groups of around 4 – 8 people, as they include large boot space, lots of room internally, many luxury features. These vehicles also include large reclining leather seats, full air conditioning and black tinted windows.

For larger groups of passengers, from 12 – 16 people, we would recommend our luxury 22 seater coaches. These include all the features of our luxury and VIP minibuses, but with extra boot space for clubs and bags. The luxury coaches also have tea and coffee making facilities and a toilet/washroom.

In 2003 the Open Golf Championship took place at Royal St George’s in Kent, which was an extremely busy time for us. Many golfers enjoy visiting the open championship golf courses and playing the courses that they watch on the TV.

Other popular courses in Kent that we would normally take people to are below:

Popular Kent Golf Courses:

  • Royal St George’s (The Open Championship Course 2011)
  • Royal Cinque Ports (Open Championships in 1909 and 1920)
  • Chart Hills Golf Club (Designed by Sir Nick Faldo)
  • London Club Golf Course (World Match Play Championship Course 2014)
  • Littlestone Golf course (The Open Championship Qualifying Course 2011)

Some groups plan much longer trips, touring the rest of the UK. As well as touring across England, golfers also enjoy playing some of the fine Scottish courses during their trip. Some clients like to work their way up to Scotland playing courses along the way, while others prefer to fly direct. We have many connections across the UK and have provided for Scottish tours on a number of occasions.

If you would like to find out more about our services and what we could provide for your golf tours, then please do not hesitate to browse our website or send us a quote request.

Luxury Minibus for Kent Golf Tours

Luxury Minibus for Golf Tours