At Nova Bussing our number one priority is to ensure a relaxed and fully engaged service throughout a client’s booking experience. We make it our aim to provide a service that will leave our clients feeling fully satisfied; from the moment they make their initial phone call/email to our office, to being dropped off at their final destination. In short, the better the experience our clients have with our company, the higher chance of that client either returning to us or recommending us to others.
After each booking, we encourage all of our clients to be as expressive as possible about their experiences with us. This includes descriptions of how the trip went overall, incorporating factors such as; the driver’s behaviour and attitude throughout the journey, the booking/payment process and the level of communication the client received from our office prior to and during their trip.
We use a basic star rating system (out of 5) alongside a free-text section giving clients the option to write as descriptively as they wish to highlight their journey details. This gives clients the opportunity to freely express what they felt was good about the journey or elements they feel could be improved about our service or methodology.
We openly except all feedback response from our clients, good or bad, as we believe it to be the best way to manage improvements to our services.
Here is an example of great feedback that we received not too long ago from our customer reviews site www.minibusreviews.co.uk:
“Booking process was very straight forward. The customer service was excellent. Emailing to confirm everything was great. All was no hassle.
The driver was polite and good with the residents that he was taking to Brighton. Feedback from them was extremely positive. I would have no hesitation in recommending this company and in fact all ready have put their name forward.”
Written by: Sally (Review by confirmed purchaser)
Area: Luxury Minibus Hire
We will continue to aim for only the best feedback possible and encourage all of our clients to help us with their comments and views. As a proud and respectable minibus/coach operator, we feel it is our best interest to maintain both a quality customer service and exception vehicles throughout every booking.
If you have any minibus or coach requirements, then please do not hesitate to contact us at firstname.lastname@example.org or call our office on 0800 6444 118. Alternatively, for a quick and easy quote within 24 hours please fill in our Online Quote Form located throughout our website at www.novabussing.co.uk.